Equal Opportunity Reference Information

Program Complaint and Discrimination Policy

Harassment, Discrimination, and Retaliation Policy;  Accommodation Policy


Fraud and Incident Reporting


​Babel Notice 

"In accordance with 29 CFR 38.9 (g)(3), Limited English Proficient (LEP) individuals will receive language assistance in all communications of vital information - Read more

Communication Service for the Deaf and its Connect Direct Launch American Sign Language Coronavirus Hotline& Resource Center https://www.csd.org/coronavirus

CTS Language Link: How to Use Interactive Voice Response (IVR) - Read More

CTS Language Link: Tips and Advice - Read More

For Equal Opportunity Questions or to File a Complaint, Contact:
Daniel C. Smith, MBA
Manager – Equal Opportunity / Community Recruitment
Full Employment Council
1740 Paseo Kansas City, Mo 64108
Cell: 816-799-8361
Email: Dsmith1@feckc.org
Customer Service Hotline Number: 1-888-828-0036
Equal Opportunity is the Law brochure (English)
Equal Opportunity is the Law brochure (Spanish)

Equal Opportunity and the Law
​It is against the law for a recipient of Federal financial assistance to discriminate on the following bases:

  • Against any individual in the United States, on the basis of race, color, religion, sex, (including pregnancy, childbirth, and related medical conditions, sex stereotyping, transgender status, and gender identity), national origin (including limited English proficiency), age, disability, political affiliation or belief; and

  • Against any beneficiary of, applicant to, or participant in programs financially assisted under Title I - of the Workforce Innovation and Opportunity Act (WIOA), on the basis of the beneficiary's citizenship/status as a lawfully admitted immigrant authorized to work in the United States or his or her participation in any WIOA Title I - financially assisted program or activity.

The Federal financial recipient providing services must not discriminate against customers in any of the following areas:

  • Deciding who will be admitted, or have access, to any WIOA Title I - financially assisted program or activity;

  • Providing opportunities in, or treating any person with regard to, such a program or activity; or

  • Making employment decisions in the administration of, or in connection with, such a program or activity.

Recipients of federal financial assistance must take reasonable steps to ensure that communications with individuals with disabilities are as effective as communications with others. This means that, upon request and at no cost to the individual, recipients are required to provide appropriate auxiliary aids and services to qualified individuals with disabilities.

What to Do If You Believe You Have Experienced Discrimination
​If you think you have been subjected to discrimination under a WIOA Title I - financially assisted program or activity, you must file a complaint within 180 days from the date of the alleged violation with either the:

  • Recipient's LWIA EO Officer 

  • State WIOA EO Officer, or

  • Civil Rights Center (CRC)

To file a complaint, download the Discrimination Complaint Form (in English or Spanish) in the Related Resources section at the bottom of the page.  Once complete, either present the form to staff at a local Missouri Job Center, one of its affiliates, or mail it directly to the local or state EO Officer using the contact information below.

  • If you file a complaint at the State or local workforce area, you must wait either until the recipient issues a written Notice of Final Action, or until 90 days have passed (whichever is sooner) before filing with the CRC at the above address.

  • If the State or local workforce area does not send a written Notice of Final Action within 90 days of the day on which the complaint was filed, you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC. However, you must file your CRC complaint within 30 days of the 90-day deadline (in other words, within 120 days after the day on which you filed your original complaint with the recipient).


  • If you receive a written Notice of Final Action on your complaint, but you are dissatisfied with the decision or resolution, you may file a complaint with CRC. You must file your CRC complaint within 30 days of the date you received the Notice of Final Action.

EO Contact Information
​DHEWD State WIOA Equal Opportunity Officer
Danielle Smith
Missouri Department of Higher Education and Workforce Development
Office of Workforce Development
PO Box 1087
Jefferson City, MO 65102-1087


The Director, Civil Rights Center (CRC)
U.S. Department of Labor
200 Constitution Ave., NW
Room N-4123
Washington, DC 20210
Voice: (202) 693-6502
TTY: (202) 693-6515
Fax: (202) 693-6505

Disability Services and Assistive Technology
​Reasonable accommodations and modifications, including assistive technology, are made available upon request in Missouri Job Centers.


DHEWD Disability Services Coordinator
Division of Workforce Development
PO Box 1087
Jefferson City, MO 65102-1087

Equal Opportunity Investigator
Isaac Hagan
Mo Department of Higher Ed and Workforce Development
PO Box 1087
Jefferson City, MO 65102-1087

Missouri Nondiscrimination and Equal Opportunity Quarterly Meetings
February 5 & 6, 2019
421 East Dunklin St., Jefferson City, MO 

April, 2019
Pre-MAWD Conference

May, 2019
Kansas City, MO

September 17 & 18, 2019
421 East Dunklin St., Jefferson City, MO Type your paragraph here.

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feccommunications@feckc.org   |   1740 Paseo Blvd, KCMO

The Full Employment Council, Inc. is an Equal Opportunity Employer/Program. 
Auxiliary aids and services are available upon request to individuals with disabilities. Missouri Relay 711.

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