Our Guiding Principles

• Customer satisfaction is our goal. We seek the opinion of our customers so that we can determine and meet their needs.

• We provide quality service by consistently helping our customers acquire job-specific skills that result in good paying jobs, and by enabling employers to gain a productive and skilled workforce.

• We render quality service, we are dedicated, professional, friendly, courteous and non-biased advocates for those whom we assist.

• As a team, we are more effective working together than we are working alone. We do that which is required. Together as a team, we can do anything and everything that must be done.

• Accountability is our hallmark. Accountability is what generates confidence and support in the community for our efforts.

• We work in partnership with each other - community-based organizations, labor, elected officials, units of government, businesses, educational institutions and customers, because by working together, we are able to leverage resources and help others.

• We demonstrate that which we strive to instill in our customers: giving 100 percent, 100 percent of the time is the yardstick by which we measure ourselves.

• We demonstrate dedication to our mission through volunteerism, and by excelling beyond day-to-day expectations.

• Employee development and recognition is essential to the accomplishment of our mission.

• We value diversity of opinion, background, culture and ideas for the value it brings to our team and for the innovation it provides us in the helping of others.